Returns & refunds

Eligibility

Items must be unused, clean, complete with all parts and in original packaging. Please do not grind beans in a grinder or drink from a mug you intend to return for a change of mind.

Contact [email protected] with your order reference and the items you wish to return within 30 days of delivery. We will provide return instructions and the appropriate destination. Do not send unsolicited returns to our mailing address.

Return postage

For a change-of-mind return, you pay the return shipping cost. Use secure protective packaging and keep proof of posting. Original outbound shipping is not refundable for change-of-mind returns. There is no restocking fee.

Damage, defects or incorrect items

Please tell us promptly if an item arrives damaged, defective or not as ordered. Send the reference and photos of the item and packaging where possible. Keep the item until we confirm the next step.

For a verified error or defect, we cover reasonable return costs or provide a suitable return arrangement, and offer a replacement or refund as appropriate. This does not limit applicable consumer rights.

Refund processing

After receiving and inspecting an eligible return, we will inform you of the outcome. Approved refunds are issued to the original payment method within 5 business days; your payment provider may take additional time to post the credit.

Because checkout itself takes no payment, an unpaid order cancellation requires no refund. Contact us for exchanges; availability must be confirmed and any price difference agreed before replacement.